Quality Issues
If you are not happy with the services provided by our project manager(s), you can contact our QA Manager or our CEO of each production center directly. They will absolutely help you to resolve the problems. If the translation quality does not meet our quality criteria or agreed quality criteria with our clients, we will redo the job at our own cost.
Please note that there are two written Chinese languages – Chinese Simplified (mainly used in mainland China and Singapore) and Chinese Traditional (mainly used in Taiwan, Hong Kong, Macao and overseas Chinese communities). Please assign native reviewer(s) to evaluate corresponding Chinese.
You are welcome to let us know about any problems arising from our services. We appreciate your comments on our service quality, because they will help us improve our services. Please send email to feedback@ectranslate.com.cn or feedback@ecinnovations.com.
